Objectives

Attend and manage incoming calls of the telecare service.- Issue and manage outgoing calls of the telecare service.- Handle the tools, techniques and skills to provide the telecare service.

Content

Methodology

Entre el material entregado en este curso se adjunta un documento llamado Guía del Alumno dónde aparece un horario de tutorías telefónicas y una dirección de e-mail dónde podrá enviar sus consultas, dudas y ejercicios. Además recibirá los materiales didácticos que incluye el curso para poder consultarlos en cualquier momento y conservarlos una vez finalizado el mismo.La metodología a seguir es ir avanzando a lo largo del itinerario de aprendizaje online, que cuenta con una serie de temas y ejercicios. Para su evaluación, el alumno/a deberá completar todos los ejercicios propuestos en el curso. La titulación será remitida al alumno/a por correo una vez se haya comprobado que ha completado el itinerario de aprendizaje satisfactoriamente.

What does it prepare you for?

This Telecare Assistant course is intended to provide the corresponding technical and theoretical training in the field of Telecare, providing students with a solid foundation, built on the principles governing this emerging discipline. Upon completion, students will be able to be part of the telecare service, developing both administrative and organizational skills as well as psychosocial skills.

Who is it aimed at?

This course is aimed especially at health professionals, although it is a degree within the University's own teachings that does not qualify for professional practice, so that according to Article 37.7 of Royal Decree 822/2021, of September 28, which establishes the organization of university education and the procedure for quality assurance for the degrees included in the University's own teachings that do not require a previous university degree for access to them, the purpose of these courses is the expansion and updating of knowledge, competences and training or professional skills that contribute to a better labor insertion of citizens without a university degree, so it will be open to any person without a university degree in health access who is interested in doing it.

Career opportunities

Develops his professional activity in the public and private sector, as an employee, in any organization that has a Care Center for the provision of telecare services, under the supervision of a competent professional at a higher level. It is located in the social and socio-health services sector, in the following productive activities: reception, emission and management of calls, administrative and documentary management, coordination and mobilization of personal, social, health and emergency resources. Among the most relevant occupations and jobs we can highlight: Tele-assistance teleoperator.