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Home / FACULTAD DE PROGRAMACIÓN Y DESARROLLO DE SOFTWARE / ITIL v4 and IT Service Management Course

ITIL v4 and IT Service Management Course

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About this course

This ITIL v4 and IT Service Management Course is aimed at IT engineers, IT architects, IT service consultants, data analysts, middle and senior management in the field of information technology such as project managers or IT directors.

University degree

200 h

Online

8 ECTS (Créditos)

Qualification of ITIL v4 and IT Service Management Course

University Degree in ITIL v4 and IT Service Management with 200 hours and 8 ECTS credits by the Catholic University of Murcia.

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Objectives

To know the guiding principles of the ITIL methodology.

To be able to optimize work processes in IT teams and provide quality IT services.

Planning and design of an IT product.

Know and apply the Value Chain in the management of an IT project.

Carry out the principles of technical management for the implementation of IT projects.

Content

Methodology

Entre el material entregado en este curso se adjunta un documento llamado Guía del Alumno dónde aparece un horario de tutorías telefónicas y una dirección de e-mail dónde podrá enviar sus consultas, dudas y ejercicios. La metodología a seguir es ir avanzando a lo largo del itinerario de aprendizaje online, que cuenta con una serie de temas y ejercicios. Para su evaluación, el alumno/a deberá completar todos los ejercicios propuestos en el curso. La titulación será remitida al alumno/a por correo una vez se haya comprobado que ha completado el itinerario de aprendizaje satisfactoriamente.

What does it prepare you for?

The ITIL v4 Technician Course: IT Service Management enables you to manage IT development teams, identify failures and implement improvements in work processes and task organization. In short, this training provides you with IT service management and technical management tools to maximize the performance of an IT project and generate value for users and other stakeholders.

Who is it aimed at?

Career opportunities

The ITIL v4 Technician Course: IT Service Management is a perfect complement to a consolidated training and work experience in the IT sector. Thus, its possible career opportunities cover the profiles of ITIL consultant, IT incident analyst, IT project manager, ITIL team leader, process manager and IT operations coordinator.