UNIDAD DIDÁCTICA 1. LOGISTICS IN THE COMPANY

1. Introduction
2. The origin
3. Definition
4. The flow of goods and services
5. The role of logistics management in customer service
6. Logistics, integration and strategy
7. The logistics system
8. The borderless enterprise
9. How to optimize the flow of goods and services?

UNIT 2. PHASES AND OPERATIONS IN THE LOGISTICS CHAIN

1. The supply chain: phases and associated activities.
2. Flows in the supply chain: physical flow of materials and information flow. Characteristics of these flows. How they are articulated. Concrete example of a procurement process from the time the order is placed until it is received in the warehouse.
3. The flow of information: in real time, reliable, secure, easy to interpret and manage.
4. Flow of materials: secure, efficient and with quality. Interconnected flow diagram.
5. Logistics chain: objectives. How to achieve them. Integration of actors and synergies to be achieved.
6. Logistics and quality.
7. Logistics chain management:
8. Information flow.

UNIT DIDACTIC 3. REVERSE LOGISTICS

1. Returns and reverse logistics.
2. Possible limits to reverse logistics.
3. Causes of the emergence of reverse logistics.
4. Product return policy.
5. Reverse logistics and legislation:

UNIT DIDACTIC 4. OPTIMIZATION AND LOGISTICS COSTS

1. Characteristics of logistics cost: variability.
2. Traditional system and ABC system of costs.
3. Measurement of logistics cost and its impact on the income statement. Total costs, unit costs and percentage costs.
4. Logistics strategy and costs.
5. Measures to optimize the logistics cost in the different areas: stock, storage, picking, transportation.
6. Cost control chart. Logistics cost information pyramid.
7. Practical example of logistics cost calculation in a marketing operation, taking into account the purchase cost, stock, storage and handling costs, distribution transportation cost and administrative and indirect costs.

UNIT DIDACTIC 5. DISTRIBUTION NETWORKS

1. Different distribution network models:
2. Calculation of distribution logistics cost in different models:

UNIT DIDACTIC 6. MANAGEMENT OF IMPREVENTS AND INCIDENTS IN THE LOGISTICS CHAIN

1. Incidents, unforeseen events and human errors in the distribution process.
2. Critical points of the process. Qualitative and monetary importance of the same.
3. Analysis of certain critical processes:
4. Tracking and physical location of the goods in the distribution process.
5. Computer systems and applied technology: GPS, satellite, radiofrequency.
6. Customer access to information.
7. Determination of responsibilities in an incident.
8. In several practical cases, how to act in an incident.
9. Incidents and their computer processing. Documentation system: data recording, minimum information, classification according to type, follow-up and solution given to it, real or estimated cost, customer affected or supplier involved, point in the chain where it occurred.

UNIT DIDACTIC 7. INFORMATION, COMMUNICATION AND SUPPLY CHAIN COMPUTER APPLICATIONS

1. Technology and information systems in logistics.
2. The information pyramid.
3. Advantages and possible disadvantages: cost and complexity of the system.
4. Formal and informal communication.
5. Systems of traditional and state-of-the-art use: computer science, satellites, GPS, EDI, file transmission, e-mail, telephone, fax. Characteristics. Pros and cons of the different systems.
6. Common information in the warehouse:
7. Terminology and symbology used in warehouse management.

UNIT DIDACTIC 8. WAREHOUSE ORGANIZATION

1. Types of warehouse:
2. - According to handling: block, shelves.
3. - Automated warehouses.
4. - Storage of specific types of products: profiles and long loads, coils, large spare parts.
5. Physical and information flows in the warehouse. Flow diagrams.
6. Structural organization in the warehouse:
7. - Buffer zone and picking zone.
8. - Structuring criteria: advantages and disadvantages.
9. - Picking at low level or at height; in one zone or throughout the warehouse.
10. - Organization of space and distribution of goods: fixed and variable slot.
11. Organization of warehouse management.
12. - Organization of warehouse management: functionalities and characteristics of Warehouse Management Systems (WMS) and ERP Systems Parts of the ERP. Advantages and cost of WMS implementation.
13. - Specific computer applications: text-based systems and graphic systems. Advantages and disadvantages.
14. - Data entry. Equipment and operation.
15. - Database maintenance and edition. Rules of use.
16. - Picking and IT.
17. - Emergency plans and IT security.
18. - Productivity, times and resources of the warehouse. Technology and productivity.
19. Organizational and material elements of the warehouse:
20. - Unit or grouped picking.
21. - One or several pickers.
22. - ?operator to product? or ?product to operator? systems..
23. - Picking to light.
24. - Voice picking

UNIT 9. STOCK AND WAREHOUSE MANAGEMENT

1. Warehouse operations:
2. - Warehouse flows, operations and elements.
3. - Flows in the warehouse concept and typology according to product: MP (raw materials), semi-finished, PT (finished product)
4. - The physical conditions and human environment of teamwork in the warehouse.
5. - Teamwork in the warehouse: Division of tasks, polyvalence, coordination, communication, continuous improvement.
6. - Entry of goods according to the typology of the warehouse.
7. - Quantitative and qualitative control.
8. - Unloading of vehicles: trucks.
9. - Work organization.
10. - Internal flows:
11. - Product location, FIFO system, traceability.
12. - Necessary human and material resources.
13. - Work organization.
14. Goods output: according to warehouse typology.
15. - Goods removal.
16. - Necessary human and material means.
17. - Work organization.
18. Stock management indicators:
19. - Types of indicators and utilities.
20. - Effectiveness of warehouse management: turnover rates, coverage, obsolescence, breakage.
21. - ROI.
22. - Economic manufacturing lot and order. Calculation and meaning.
23. - Interpretation and calculation of turnover rate management indicators and their impact on warehouse size and logistic cost of storage.
24. - Other indexes related to inventory management:
25. - Coverage index.
26. - Stock breakage index.
27. - Obsolescence index, among others.

TEACHING UNIT 10. ORDER MANAGEMENT AND PREPARATION

1. Goods handling and order preparation as key elements.
2. - Phases and times. The unit of measurement of the activity.
3. - The order and the order line.
4. - Technology and productivity.
5. - Truck loading and unloading operations. Times. Unit of measurement of the activity.
6. - Material means used and their impact on productivity.
7. Order reception and processing.
8. The picking list. Preparation. Types. Contents.
9. Picking procedures, extraction systems:
10. - Simple extraction.
11. - Grouped extraction.
12. - Systems from goods to operator.
13. - Systems from operator to goods.
14. - One operator or several operators.
15. Picking procedures, organizational elements:
16. - Warehouse zoning: buffer zone and picking zone.
17. - Picking types according to height: low, medium and high level.
18. - Material elements in picking:
19. - Storage elements: live racking, carousel, paternoster, elevator or megalift, stacker crane for boxes and stacker crane for pallets,
20. - Other storage elements: conventional and compact racking.
21. - Handling elements: low, medium and high level order pickers.
22. Final packaging and preparation of the order:
23. - Grouping of packages.
24. - Shrink-wrapping.
25. - Strapping.
26. - Labeling.
27. - Packaging.
28. - Incident detection and handling.
29. - The documentation accompanying the goods: product label and carrier label.
30. - Identification regulations.
31. - The bar code.
32. - The container and packaging.
33. - Packaging, unit load and palletization.
34. - RALs on E+E and palletization.
35. - Packaging alternatives.

TEACHING UNIT 11. INVENTORY MANAGEMENT AND PREPARATION

1. Concept and rationale of physical inventories.
2. Computer inventory and actual inventory.
3. Incorrect inventories:
4. - Causes.
5. - Negative consequences.
6. Preventive and corrective measures: Types and positive effects.
7. Inventory taking methods:
8. - Annual.
9. - Cyclic or rotational.
10. - By families.
11. - Random.
12. - By shelves.
13. - Mixed methods.
14. Inventory valuation systems: FIFO, LIFO, PMP, NIFO, HIFO.
15. ABC classifications according to points of view: physical occupancy, value, criticality.
16. Inventory deviation analysis corrective actions.