UNIT 1. FUNDAMENTALS OF THE CONCEPT OF QUALITY

1. Introduction to the concept of quality
2. Definitions of quality
3. Evolution of the concept of quality
4. The role of quality in organizations
5. Costs of quality
6. Benefits of a quality management system

UNIT DIDACTIC 2. QUALITY MANAGEMENT: RELATED CONCEPTS

1. The three levels of Quality
2. Concepts related to Quality Management
3. Process Management
4. Quality Design and Planning
5. Benchmarking and Quality Management
6. Process Reengineering

TEACHING UNIT 3. KEY PRINCIPLES OF A QUALITY MANAGEMENT SYSTEM

1. Introduction to the basic principles of a Quality Management System
2. Customer focus
3. Leadership
4. Staff involvement
5. Process approach
6. Improvement
7. Evidence-based decision making
8. Relationship management

UNIT DIDACTIC 4. BASIC TOOLS OF THE QUALITY MANAGEMENT SYSTEM

1. PDCA (Plan/Do/Check/Act) Cycle
2. Brainstorming
3. Cause-Effect Diagram
4. Pareto Diagram
5. Frequency histogram
6. ISAMA models for process improvement
7. Improvement teams
8. Quality Control Circles
9. Order and cleanliness: the 5s
10. Six SIGMA

UNIT 5. QUALITY MANAGEMENT SYSTEM. ISO 9001:2015

1. The ISO 9000 and 9001 standards
2. Introduction to the content of the UNE-EN ISO 9001:2015
3. The ISO 9001:2015 standard. Requirements

UNIDAD DIDÁCTICA 6. IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM

1. Documentation of a QMS
2. Milestones in the implementation of a QMS
3. Stages in the development, implementation and certification of a QMS
4. Methodology and critical points of the implementation
5. The SWOT analysis
6. The accreditation process
7. Steps to integrate the Quality Management System collaborators in the company
8. Key factors to carry out a good quality management

UNIT DIDACTIC 7. INTRODUCTION TO THE CONCEPT OF AUDITING

1. Origin and definition of the concept of Auditing
2. Types of Audits
3. Ethical behavior during the Audit

UNIT DIDACTIC 8. MANAGEMENT SYSTEM AUDITING

1. Introduction to Management Systems Auditing
2. ISO Standard 19011. Guidelines for Management Systems Auditing
3. Objectives of Management Systems Auditing
4. Sources of information
5. Auditor independence
6. Professional principles
7. Risks in an Audit

UNIT 9. QUALITY SYSTEM AUDITING (I)

1. Quality Audits
2. Quality Systems
3. Definitions and associated concepts
4. The Quality Auditor

UNIT 10. AUDITING THE QUALITY SYSTEM (II)

1. Audit Procedure
2. Quality System Audit Model
3. Starting the Audit
4. Audit Preparation
5. Conducting the Audit
6. Closing meeting
7. Follow-up of corrective actions
8. Quality in the Audit
9. Metrics
10. Implementation of Quality audits in companies

UNIT DIDACTIC 11. EQUIPMENT CALIBRATION AND STATISTICAL FUNDAMENTALS

1. Introduction to the calibration of measuring instruments
2. Calibration of measuring instruments
3. Measurement uncertainty
4. Calibration plans
5. Basic statistical concepts
6. Capacity studies